How can you place an Order?
We ship all over India, you can check serviceability in your area by entering your Postal Pin code in CHECK AVAILABILTY tab in Product Detail Page while placing your Order.
Are there any shipping charges applicable on my order?
Shipping is free for all orders when Customers buy a minimum of 3 Products (in single Purchase) from our Website. A flat Rs. 60 charge is applied to all orders where the Customer buys less than 3 Products. We do not offer Cash on Delivery for any of our Products.
How does the delivery process work?
Once our system processes your order, each product is thoroughly inspected to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partners. Our delivery partners then bring the package to you at the earliest possibility. The Indicative Delivery Date for your Order can be seen on Product Detail Page while Placing the Order. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How do I check the status of my order?
Please tap on the “Orders” section under “My Account” on the Website to check your order status. Or ask us at Contact us or call us at +91 906 906 1113 between 9AM and 6PM, Monday to Saturday
My order will be shipped in multiple shipments. What does this mean?
Don’t worry! This is a completely normal situation. We make products made to order. If there are multiple products, we ship a product as and when it gets processed, not waiting for the whole consignment to be processed. Rest assured, you will only have to pay the shipping if applicable, on the first package you receive.
What is the estimated delivery time?
Estimated delivery time of each product is displayed on the respective product page based on your Postal Pin code. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is handling your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse. You can also track your Order from “My Account” section with Track Option showing against your Order.
What is ZAPCASE Cancellation Policy?
Cancellation before shipment if the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team In Contact us or call us at +91 906 906 1113 between 9AM and 6PM, Monday to Saturday. In such cases, the order will be cancelled, and the money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.
Cancellation post shipment: All the Products Sold on ZAPCASE are made to order and cannot be cancelled post shipment is dispatched.
Are all products applicable for cancellation?
All the Products are entitled for Cancellation before Shipment. For any clarifications on any policies please contact our support team in Contact us or call us at +91 906 906 1113 between 9AM and 6PM, Monday to Saturday.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, the refund is processed within 3-4 business days after receiving the cancellation request.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 business hours of Cancelling the order. It may take 4-5 additional business days for the amount to reflect in your account
RETURN, REPLACEMENT AND REFUND POLICY
How do I return an item purchased on ZAPCASE?
ZAPCASE offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 10 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: In the Order Section, through your Profile (My Account), select the order you wish to return and select the Products under that order, Select the Issue Type (wherever asked), add Description (accordingly), add images (applicable if the Product has arrived in Damaged/Defective Condition) and submit.
Our Team will review your Request and send an update over Email.
Step 2: The products will be picked up within 4-5 business days. A refund or replacement will be initiated, thereafter. Please note, refunds/replacement will be initiated only if the products are in appropriate* conditions.
For all communication against Refund / Replacement, please check your registered email IDs.
*Inappropriate product conditions:
Product is damaged due to misuse
Returned without proper safety packaging
Product is used or altered
If request is initiated after 10 days of order delivery
Free product or promotional gifts (Freebies)
What all categories are not eligible for return/exchange?
Discounted or coupon availed Products
Products under Daily Protection cannot be returned keeping in mind hygiene issues.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care on Contact us.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow the same Steps mentioned above and Select “Item Received Damaged / Defective” as Issue type.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.
Can I return part of my order?
Yes. A partial return can be created of the whole order depending on their individual return policies, thereby seeking replacement/ refund. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How long would it take me to receive the refund of the returned product?
Please note, ZAPCASE initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a ZAPCASE warehouse. In case of any refund discrepancies, ZAPCASE may at its sole discretion, request you to share with us a screenshot of your bank statement.
After the refund has been initiated by ZAPCASE as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
The Customers will get the Communications regarding the Refund Status on their Email. Once the Refund is completed from our End we shall send you the Payment Reference Number over Email.